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Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions,
please just send it to info@gonatural.com.pk

Yes, all our products are made using natural, plant-based ingredients with no harsh chemicals, parabens, or sulfates. We also avoid synthetic fragrances and animal testing.
All Go Natural products are proudly made in Pakistan at our in-house facility following strict quality standards.
You can order directly through our website at www.gonatural.com.pk. Just add items to your cart, proceed to checkout, and follow the steps.
After placing your order, you’ll receive an email confirmation with your order details.
We offer flat shipping across Pakistan for Rs. 250.
Lahore: 1–2 business days Other cities in Pakistan: 2–4 business days International orders: Delivery time varies – please email us for details.
Once your order is dispatched, we’ll send you a tracking ID via email or SMS. You can use this to track your shipment through the courier's website.
No worries! Please email us at info@gonatural.com.pk with pictures and your order number within 7 days. We’ll arrange a replacement or issue a coupon.
Yes, you can request an exchange within 7 days, as long as the product is unused, sealed, and in its original packaging. Items bought during sales are not exchangeable.
Yes, if the product is unopened and returned within 7 days, you’ll receive a credit coupon of the same value.
Yes! Follow us on Instagram (@gonaturalofficial) and Facebook to stay updated on sales, giveaways, and exclusive discounts.
Our formulas are made with gentle, natural ingredients. However, we always recommend doing a patch test before use if you have sensitive or allergy-prone skin.
For any questions or support, reach out to us via: 📧 info@gonatural.com.pk 📱 WhatsApp: 0321 4114361

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