Are your products 100% natural?
Yes, all our products are made using natural, plant-based ingredients with no harsh chemicals, parabens, or sulfates. We also avoid synthetic fragrances and animal testing.
Where are your products made?
All Go Natural products are proudly made in Pakistan at our in-house facility following strict quality standards.
How can I place an order?
You can order directly through our website at www.gonatural.com.pk. Just add items to your cart, proceed to checkout, and follow the steps.
How do I know my order is confirmed?
After placing your order, you’ll receive an email confirmation with your order details.
What are your shipping charges?
We offer flat shipping across Pakistan for Rs. 250.
How long does delivery take?
Lahore: 1–2 business days
Other cities in Pakistan: 2–4 business days
International orders: Delivery time varies – please email us for details.
How can I track my order?
Once your order is dispatched, we’ll send you a tracking ID via email or SMS. You can use this to track your shipment through the courier's website.
What if my product arrives damaged or is incorrect?
No worries! Please email us at info@gonatural.com.pk with pictures and your order number within 7 days. We’ll arrange a replacement or issue a coupon.
Can I exchange a product?
Yes, you can request an exchange within 7 days, as long as the product is unused, sealed, and in its original packaging. Items bought during sales are not exchangeable.
Can I return a product if I change my mind?
Yes, if the product is unopened and returned within 7 days, you’ll receive a credit coupon of the same value.
Do you offer discounts or promotions?
Yes! Follow us on Instagram (@gonaturalofficial) and Facebook to stay updated on sales, giveaways, and exclusive discounts.
Are your products safe for sensitive skin?
Our formulas are made with gentle, natural ingredients. However, we always recommend doing a patch test before use if you have sensitive or allergy-prone skin.
How can I contact Go Natural?
For any questions or support, reach out to us via:
📧 info@gonatural.com.pk
📱 WhatsApp: 0321 4114361